1.   COURSE OVERVIEW

This course is a three-day interactive workshop which is designed to help participants understand the importance of delivering consistently, high-quality, customer/guest service as keeping the customer happy is the ultimate motto of the job. The workshop will also deal with the importance of teamwork and how to efficiently handle challenging and/or difficult customers.

2.   WHO SHOULD ATTEND?

Persons who have completed Five-Star Customer Service – The Beginning, or persons who are in middle management positions in their organizations with at least 5 years’ experience in Customer Service.

3.   HOW WILL YOU BENEFIT?

At the end of the workshop, participants should be able to:
• Define: “the Customer” and “Service”
• Understand the importance of every single customer interaction
• Understand and Use Modern Telephone Service Techniques
• Understand the Importance of Complaints and Learn how to Manage Them
• Understand the Importance of Teamwork and Become Better Team Members
• Design and develop their own WOW effects

COURSE FEE

QAR 3,400 per participant.

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